Terms of Service

Last updated: September 17, 2026

These terms govern your use of ClientZapp, provided by Zamorins Solutions Inc. (“we”, “us”). By creating a workspace or using the service you agree to them. If you are agreeing on behalf of a company, you confirm you are entitled to bind it.

1. The service

ClientZapp is a hosted customer relationship management application. We provide it on a subscription basis, maintain it, and may change or improve it over time. We will not remove a feature you depend on without telling workspace Owners first.

2. Your account

• You must give accurate registration details and keep them current.
• You are responsible for everything done under your credentials. Keep your password to yourself, and tell us promptly if you think an account has been compromised.
• The workspace Owner controls who is invited, what role they hold and who is removed. Ownership can be transferred to another member from within the application.
• Each user must be an individual person. Seats are not to be shared between people.

3. Your data

You keep all rights in the data you put into ClientZapp. You grant us only the licence needed to host, process, back up and display it in order to provide the service to you, and to comply with the law. We do not use it to train AI models and we do not sell it.

You are responsible for the lawfulness of the data you enter — including having a proper basis to hold information about the contacts in your workspace, and honouring their rights over it. Where data protection law treats us as your processor, our Privacy Policy describes how we act on your instructions.

4. Acceptable use

You agree not to:

• use ClientZapp to send unsolicited bulk email, or to store data collected unlawfully;
• upload malware, or content that is unlawful, infringing or abusive;
• attempt to access another workspace's data, probe or load-test the service without written permission, or circumvent seat limits, plan limits or rate limits;
• resell, sublicense or white-label the service without a written agreement;
• use the service to build a competing product, or scrape it at scale.

We may suspend a workspace that is causing harm to the service or to others. Where the situation allows it, we will contact you first and give you a chance to put it right.

5. Plans, trials and payment

• Plans and prices are on the pricing page. Fees are in US dollars and are charged per user per month or per year in advance.
• Every plan starts with a 14-day free trial. No card is required to begin it.
• Subscriptions renew automatically at the end of each period until cancelled.
• Adding a seat mid-period is prorated; removing one frees the seat immediately and is credited at the next renewal.
• Taxes are added where they apply. Payment is taken by our payment processor; we do not store card details.
• We may change prices with at least 30 days' notice to workspace Owners. A change never applies to a period you have already paid for.

6. Cancellation and refunds

You can cancel at any time from the application. Cancellation stops the next renewal and you keep access until the end of the period you have paid for. Fees already paid are not refunded, except where the law requires it or where we have failed to provide the service and cannot put it right.

After cancellation your data remains available to export for 30 days, then is deleted on the schedule in the Privacy Policy.

7. Availability and support

We work to keep ClientZapp available at all times but do not guarantee uninterrupted service, and these terms include no separate service level agreement. Planned maintenance that will interrupt service is announced in advance; see the status page. Email support is included on every plan.

8. Third-party services

ClientZapp relies on hosting, email, payment and AI providers, and may let you connect services of your own. We are not responsible for those third-party services; your use of them is governed by their terms.

9. Intellectual property

We keep all rights in ClientZapp itself — the software, the design, the documentation and the name. Nothing in these terms transfers those rights to you. If you send us feedback or a suggestion, we may act on it freely and without obligation to you.

10. Warranties

The service is provided “as is” and “as available”. To the extent permitted by law, we disclaim implied warranties of merchantability, fitness for a particular purpose and non-infringement. We do not warrant that the service will be error-free, nor that any AI-generated summary or draft will be accurate — it is a suggestion for a person to check, never a decision.

11. Limitation of liability

To the extent permitted by law, neither party is liable for indirect, incidental, special or consequential damages, or for lost profits, revenue or goodwill. Our total liability arising out of or relating to the service is limited to the amounts you paid us in the 12 months before the event giving rise to the claim. Nothing here limits liability that cannot lawfully be limited.

12. Indemnity

You will defend and indemnify us against third-party claims arising from your data or your use of the service in breach of these terms. We will tell you promptly of any such claim and let you control its defence, and we will not settle it without your agreement.

13. Governing law and notices

These terms are governed by the laws of the State of Iowa, United States, without regard to its conflict-of-laws rules, and the state and federal courts located in Iowa have exclusive jurisdiction. Legal notices to us should be sent to [email protected], and we will provide a postal address for service on request. Notices to you are sent to the email address on the workspace Owner's account.

14. Changes to these terms

We may update these terms. The date at the top changes, and material changes are emailed to workspace Owners at least 30 days before they take effect. Continuing to use ClientZapp after that means you accept them; if you do not, cancel before they take effect and we will refund the unused part of your current period.

15. General

If a clause is unenforceable, the rest stands. Not enforcing a right is not a waiver of it. You may not assign these terms without our consent; we may assign them to a successor of our business. These terms, the Privacy Policy and the Cookie Policy are the whole agreement between us about ClientZapp.